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Job: Operations Specialist (09-13-262)

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Title Operations Specialist (09-13-262)
Compensation Commensurate with experience, comprehensive benefits
Location Denver, CO
Description

The Operations Specialist supports all Operations functions to achieve the highest customer satisfaction. This position works with the Operations Manager to implement best practices and ensure a smooth work flow.
 

Key Responsibilities:

  • Manage Corporate accounts (Grid Alternatives)
  • Maintain an installation calendar and coordinate with Crew Leads
  • Work on long-term projects while maintaining day-to-day responsibilities
  • Resolve client issues as needed
  • Interact with customers to coordinate with internal parties to achieve high satisfaction metrics
  • Track customer survey responses
  • Implement customer service policies
  • Update the Operations Manager on a regular basis weekly
  • Other duties as required by Operations Manager

 

Essential Qualifications:

  • Attention to detail
  • Prompt response to customer needs
  • Positive team spirit
  • Can handle frequent change, delays, or unexpected events
  • Works long hours when necessary to reach goals
  • Asks for and offers help when needed
  • Exhibits sound and accurate judgment
  • Use time efficiently
  • Observes safety and security procedures
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